Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Nanjing Fanmo Education Technology Co., Ltd ("Fanmo", "we", "our", or "us"), governing your access to and use of:

• The website located at njfanmo.com and all associated pages and subdomains ("Website");
• Fanmo's mobile applications published on the Google Play Store and Apple App Store ("Apps");
• All educational consulting, cultural, training, technology, and related services provided by Fanmo ("Services").

By accessing the Website, downloading or launching the Apps, or using any of our Services, you represent that you: (a) have read, understand, and agree to be bound by these Terms; (b) have the legal authority to enter into this agreement; and (c) are at least 18 years old (or have parental/guardian consent if between 13 and 18).

2. Definitions

• "Content" means all text, images, videos, audio, software, data, educational materials, and other materials available through our Services;
• "User Content" means any content, materials, or information that you upload, post, submit, or transmit through our Services;
• "Account" means the user account you create to access certain features of our Services;
• "Platform" refers to Google Play Store or Apple App Store, as applicable;
• "In-App Purchase" means any purchase of premium content, features, or subscriptions made within the Apps;
• "Enterprise Client" means a company or organization that has entered into a separate written agreement with Fanmo for enterprise-level services.

3. Services Description

Fanmo provides an integrated portfolio of educational and cultural services including but not limited to:

• Educational consulting and academic guidance;
• Educational technology research, development, and promotion services;
• Cultural and artistic exchange programs;
• Literary creation and publication support;
• Art training programs (non-academic supplementary education);
• Calligraphy and fine arts interest guidance;
• Study tour planning and coordination;
• Corporate team-building activities and events;
• Office, cultural, sports supplies, and books retail;
• Marketing planning and strategy consulting;
• Conference, event, and meeting services;
• Graphic design and production services;
• Mobile application products and digital tools.

Fanmo reserves the right to modify, suspend, discontinue, or add new services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

4. Mobile Application Terms

In addition to these Terms, your use of the Apps is subject to the following conditions:

4.1 License Grant

Subject to your compliance with these Terms, Fanmo grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Apps on devices that you own or control, solely for your personal, non-commercial purposes as permitted by these Terms and the applicable Platform's terms of service.

4.2 License Restrictions

You may not:

• Copy, modify, or distribute the Apps or any portion thereof;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Apps;
• Remove, alter, or obscure any proprietary notices on the Apps;
• Use the Apps for any unlawful purpose or in violation of these Terms;
• Transfer your license to use the Apps to another person or entity;
• Use any automated tools, bots, or scrapers to interact with the Apps;
• Attempt to interfere with the proper functioning of the Apps or related servers.

4.3 Updates

Fanmo may release updates to the Apps. Such updates may be required for continued use. Updates are subject to these Terms unless a separate license accompanies the update.

4.4 Third-Party Equipment

Use of the Apps requires compatible devices, internet connection, and may require certain software. These requirements are your responsibility and Fanmo does not guarantee the Apps will function on every device or OS configuration.

5. Apple App Store Additional Terms

If you download the App from the Apple App Store, the following additional terms apply:

• Acknowledgement: These Terms are concluded between you and Fanmo, not with Apple, Inc. ("Apple"). Apple is not responsible for the App or its content;
• Scope of License: The license granted is limited to a non-transferable license to use the App on any Apple-branded products you own or control as permitted by Apple's Usage Rules in its Terms of Service;
• Maintenance and Support: Fanmo, not Apple, is responsible for providing maintenance and support services for the App. Apple has no obligation to furnish any maintenance and support services;
• Warranty: Fanmo, not Apple, is responsible for any product warranties. In the case of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation;
• Product Claims: Fanmo, not Apple, is responsible for addressing any claims by you or any third party relating to the App, including product liability claims, consumer protection claims, intellectual property infringement claims, and claims under consumer protection or similar legislation;
• Third-Party Beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

6. Google Play Additional Terms

If you download the App from the Google Play Store, the following additional terms apply:

• These Terms are concluded between you and Fanmo, not with Google LLC ("Google"). Google is not responsible for the App or its content;
• Google LLC is not a party to these Terms and is not responsible for the App. Google LLC does not provide any warranty for the App;
• Your use of the App is also subject to the Google Play Terms of Service (play.google.com terms). In the event of conflict between these Terms and the Google Play Terms of Service with respect to the App, these Terms will govern;
• To the extent permitted by applicable law, Google has no warranty, support, indemnity, or liability obligations with respect to the App.

7. User Accounts and Registration

7.1 Account Creation

Some features of our Services require you to create an Account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and update your account information; (c) maintain the confidentiality of your password; (d) immediately notify us of any unauthorized use of your Account at support@njfanmo.com.

7.2 Account Responsibility

You are responsible for all activities that occur under your Account. Fanmo is not responsible for any loss or damage arising from your failure to maintain account security. You may not share your account credentials or transfer your Account to another person.

7.3 Account Termination

We reserve the right to suspend or terminate your Account at our sole discretion, without notice, for conduct that we determine violates these Terms, is harmful to other users, third parties, or the integrity of our Services, or for any other reason.

8. Intellectual Property

8.1 Fanmo's Property

All content, features, and functionality of our Website, Apps, and Services — including but not limited to text, graphics, logos, icons, images, audio/video clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof — are the exclusive property of Fanmo or its licensors and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Trademarks

"FANMO", the Fanmo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Nanjing Fanmo Education Technology Co., Ltd. You may not use these marks without our prior written permission.

8.3 Limited License to Content

We grant you a limited, non-exclusive, non-transferable license to access and use our Content for personal, non-commercial educational purposes. You may not: reproduce, distribute, publicly display, publicly perform, modify, create derivative works from, or otherwise exploit our Content without our prior written consent.

9. User-Generated Content

When you submit, post, or upload User Content, you grant Fanmo a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with our Services and business operations. You represent that: (a) you own or have the necessary rights to your User Content; (b) your User Content does not violate any third party's rights; (c) your User Content complies with these Terms and applicable law. Fanmo reserves the right to remove any User Content at its sole discretion.

10. Prohibited Uses

You agree not to use our Website, Apps, or Services to:

• Violate any applicable local, national, or international law or regulation;
• Transmit any unsolicited or unauthorized advertising or promotional material ("spam");
• Transmit any data that contains viruses, malware, Trojan horses, worms, or any other harmful programs;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Services;
• Attempt to gain unauthorized access to any portion of our Services or related systems;
• Harvest or collect email addresses or other contact information of other users;
• Impersonate any person or entity or falsely represent your affiliation with any person or entity;
• Engage in any activity that could damage, disable, or impair the proper working of our Services;
• Use our Services to harass, abuse, insult, harm, defame, or discriminate against others;
• Upload or distribute material that infringes any intellectual property right;
• Use our Services for commercial purposes without our explicit written authorization;
• Circumvent, disable, or otherwise interfere with security-related features of our Services.

11. In-App Advertising Disclosure

Our mobile applications contain third-party advertisements to support continued free or reduced-cost service offerings. By using our Apps, you acknowledge and agree that:

• Advertisements are served by third-party advertising networks, including Google AdMob, Meta Audience Network, AppLovin MAX, Unity Ads, IronSource/Unity LevelPlay, Vungle/Liftoff, InMobi, Mintegral, Pangle, Chartboost, Digital Turbine/AdColony, Tapjoy, Amazon Publisher Services, Smaato/Verve, Fyber, Moloco, and Ogury (as described in our Privacy Policy);
• Advertisement formats include: app open/splash ads, rewarded video ads, interstitial ads, banner ads, native ads, and offerwall ads;
• Advertising networks may collect and use device identifiers and behavioral data to serve personalized or contextual advertisements, subject to your privacy preferences and applicable law;
• Fanmo does not endorse products or services advertised through third-party ad networks;
• You may opt out of interest-based advertising through your device settings (see our Privacy Policy, Section 20);
• Engaging with rewarded ads is always voluntary; declining to view ads will not prevent you from using core App features (though certain in-app rewards may only be available via rewarded ad completion).

12. Purchases, Payments, and Refunds

12.1 Payment Terms

Certain Services, features, or content may require payment. All payments are processed by PCI-DSS compliant third-party payment processors. By submitting payment information, you authorize Fanmo or the applicable payment processor to charge the specified amount for the selected Service.

12.2 In-App Purchases

In-App Purchases are processed by the respective Platform (Apple App Store or Google Play). Such purchases are subject to the Platform's own terms and refund policies. Fanmo does not control the Platform's payment or refund processes.

12.3 Refund Policy

For service-based purchases made directly through Fanmo (not via Platform in-app purchases):

• Cancellation requests made more than 72 hours before a scheduled service will receive a full refund;
• Cancellations made within 72 hours of a scheduled service are non-refundable unless the cancellation is due to Fanmo's failure to deliver;
• Digital content and downloadable materials are non-refundable once delivered;
• Refund requests must be submitted to support@njfanmo.com with proof of purchase.

12.4 Pricing Changes

Fanmo reserves the right to change prices at any time. Price changes will be communicated in advance through the Website or App. Your continued use of paid Services after a price change constitutes acceptance of the new pricing.

13. Third-Party Links and Services

Our Website and Apps may contain links to third-party websites, services, and applications. These links are provided for your convenience only. Fanmo has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites. We recommend that you review the terms of service and privacy policies of any third-party websites you visit. The inclusion of a link does not imply endorsement by Fanmo.

14. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE, APPS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

FANMO DOES NOT WARRANT THAT: (a) OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (b) THE RESULTS THAT MAY BE OBTAINED FROM USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE; (c) ANY ERRORS IN OUR SERVICES WILL BE CORRECTED. EDUCATIONAL OUTCOMES DEPEND ON INDIVIDUAL EFFORT AND CIRCUMSTANCES BEYOND FANMO'S CONTROL.

Some jurisdictions do not allow the exclusion of certain warranties. The above exclusions may not apply to you to the extent prohibited by applicable consumer protection law.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FANMO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, OR SUCCESSORS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES;
• LOSS OF PROFITS, DATA, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES;
• COST OF SUBSTITUTE GOODS OR SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL FANMO'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID TO FANMO IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (b) ONE HUNDRED US DOLLARS (USD $100).

SOME JURISDICTIONS — INCLUDING THOSE WITH MANDATORY CONSUMER PROTECTION LAWS — DO NOT ALLOW LIMITATIONS ON LIABILITY FOR CERTAIN TYPES OF DAMAGES. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to defend, indemnify, and hold harmless Fanmo and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of our Services; (c) your User Content; (d) your violation of any third-party rights; or (e) your violation of applicable law.

17. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

18. Copyright Infringement (DMCA Notice)

We respect the intellectual property rights of others. If you believe that any content on our Website or Apps infringes a copyright you own or control, please send a notice to support@njfanmo.com containing:

• A physical or electronic signature of the copyright owner or authorized agent;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material that is claimed to be infringing, with sufficient information to locate the material;
• Your contact information (address, telephone number, email);
• A statement that you have a good-faith belief that the use is not authorized;
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act.

Upon receipt of a valid DMCA notice, we will take appropriate action, which may include removing or disabling access to the allegedly infringing material.

19. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Nanjing, Jiangsu Province, People's Republic of China.

Consumer Rights Carve-Outs: The foregoing choice of law and jurisdiction does not override mandatory consumer protection rights in your jurisdiction:

• European Union: Nothing in these Terms limits any mandatory rights you have under EU consumer protection law, including the right to bring claims before courts in your EU member state;
• United Kingdom: UK consumers retain rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation;
• United States (California): California consumers may enforce mandatory rights under California consumer protection laws;
• Australia: Australian consumers retain their rights under the Australian Consumer Law (ACL), which cannot be excluded by contract.

20. Dispute Resolution

Before initiating formal proceedings, you agree to first contact Fanmo at support@njfanmo.com and attempt to resolve the dispute informally within 30 days. If informal resolution fails, disputes shall be resolved through binding arbitration before the China International Economic and Trade Arbitration Commission (CIETAC) in Nanjing, in accordance with its arbitration rules, unless prohibited by applicable mandatory consumer protection law in your jurisdiction. The arbitration shall be conducted in English and Chinese (with English as controlling). The arbitrator's award shall be final and binding.

21. Class Action Waiver

To the fullest extent permitted by applicable law, you waive any right to participate in a class action lawsuit or class-wide arbitration against Fanmo. This waiver does not apply where prohibited by applicable mandatory law (including EU consumer protection law, UK consumer protection law, and California law where class action waivers are unenforceable in certain contexts).

22. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable. No waiver by Fanmo of any breach of these Terms shall constitute a waiver of any prior, concurrent, or subsequent breach.

23. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific Services (such as event participation agreements or enterprise service agreements), constitute the entire agreement between you and Fanmo regarding your use of our Services and supersede all prior or contemporaneous communications, representations, or agreements.

24. Termination

Fanmo may terminate or suspend your access to all or any portion of our Services immediately, without notice or liability, for any reason, including if you breach these Terms. Upon termination: (a) your right to use the Services will cease immediately; (b) provisions that by their nature should survive termination will survive (including ownership, warranty disclaimers, indemnity, and limitations of liability). You may terminate your account at any time by contacting us at support@njfanmo.com.

25. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and provide notice through: (a) a prominent notice on our Website or within the App; (b) email notification to registered users where required by law; (c) requiring re-acceptance upon next login for material changes. Your continued use of our Services after any modification constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using our Services.

26. Contact Information

If you have any questions about these Terms of Service, please contact us: